Born from NASA technology and perfected for sleep.
We really hope you love your new mattress. In the unlikely event that you don’t get on with it, we’re happy to offer you an exchange to make sure you find a mattress that’s perfect for you.
It all begins when your new mattress is delivered.
All we ask is that you use a mattress protector from day one to qualify for the Comfort Guarantee.
If you’re not comfy after 30 to 100 nights’ use, simply contact us for an exchange.
If you find your original purchase isn’t the right comfort level for you, we offer our Comfort Guarantee, which allows you to replace the mattress with one that suits you better.
It’s important to understand that some mattress settlement is completely natural. You probably sleep in the same position every night and it’s normal for your mattress to adapt to the contours of your body. It’ll settle in pressure-point areas, which means the fillings are doing their job – supporting you where you need it most. As part of our 100-night Comfort Guarantee, if between 30 and 100 nights of use you’re not satisfied with the comfort of your mattress, we’ll exchange it for an alternative mattress.
Check out our mattress care guide for tips on how to keep your mattress in tip-top condition for as long as possible.
Our 100-Night Comfort Guarantee applies to all our mattresses, including adjustable, made-to-measure and end-of-line clearance mattresses, but does not apply to Blue-cross and ex-display mattresses, which are sold “as seen”. The Comfort Guarantee does not apply to bed frames, divans, adjustable or ottoman bases.
If at any time between 30 and 100 nights from the day of Delivery (or collection from store) you inform us that your choice of mattress is proving uncomfortable, as long as you comply with the conditions set out below we’ll exchange it, without quibble, for an alternative mattress.
If you select a more expensive mattress, any difference in price between the original mattress on the one hand and the replacement mattress on the other must be paid at the time of re-selection.
If you select a less-expensive mattress, any difference in price will be returned to you in the form of Dreams vouchers. These can be redeemed against future purchases made in-store or through our telesales team. Vouchers cannot be redeemed against service costs.
Only one exchange under this Comfort Guarantee is available on each Order. For the avoidance of doubt, a mattress previously delivered under this Comfort Guarantee cannot be exchanged again under these terms.
The Comfort Guarantee is subject to the following conditions:
(a) We’re unable to process an exchange earlier than 30 nights from the day of Delivery as it can take this long for Your body to adjust to Your new mattress and for the fillings to settle.
(b) The returning mattress must be kept in perfect condition, so we insist on the use of a mattress protector. For health and hygiene reasons, we reserve the right to refuse an exchange if a mattress protector hasn’t been used or the product is marked or soiled.
(c) A collection and re-delivery charge will be applied to the exchange.
(d) Only one exchange under this Comfort Guarantee is available on each order.
We charge £95 to cover the collection and sustainable repurposing of the returning mattress and the delivery of your new mattress. The exchange will be made in your Room of Choice.
If you decide your new mattress isn’t suitable for you, we recommend you to visit your local store and take time to try out some alternative mattresses. While you’re in store, why not give our free Sleepmatch body-mapping service a go to help find your perfect mattress – it only takes 3 minutes! Once you’ve found a more suitable mattress, you’ll need to contact our Customer Service team with your order details and the name of the new mattress you’d like to exchange to.
Customer Services can be contacted via chat, email, or by phone. Our working hours are Monday to Saturday from 9am to 5pm.
When arranging your Comfort Guarantee exchange with our Customer Service team, please be ready to make a payment for the collection and re-delivery cost, plus any difference in price if the newer mattress is more expensive. Once this payment has been taken, the team will be able to arrange a convenient date for the exchange to take place.
The mattress to be collected must still be in pristine condition for the Comfort Guarantee exchange to go ahead – please use a mattress protector from the time of first delivery.
The crew will collect your current mattress at the same time as they deliver your new one, so you will never be without a mattress. The exchange will be made in your Room of Choice.